Troubleshooting
Common issues and the things you can do to fix them.
14 articles
- Vendor Websites & Contact InformationNeed to visit a vendor's website directly or call their team for support? Find all of the information you need here!
- I have not received my free sample...If you expected to receive one of your free samples by now, here's what to do.
- Troubleshooting: "I'm getting an error: No Online Shopping Access"If you are getting an error that you do not have online shopping access for a vendor account, here's what you can do...
- Troubleshooting: "I can't remember my vendor passwords!"If you are having trouble remembering your login information for your vendors, give this a try...
- Troubleshooting: "I'm getting an error: Invalid Login"If you are getting an 'Invalid Login' or 'Invalid Username / Password' error when connecting a vendor account, here's what you can try...
- What is this Charge on my Credit Card from Vetcove?Why am I seeing a charge from Vetcove on my credit card statement?
- I'm having trouble finding what I'm looking for...If you can't find an item you are looking for in the search results, here's a few steps you can take...
- How do I track an order or view order status?If the vendor has provided tracking information, it may be viewed alongside the order status from the Order History Details page.
- How do I report an issue with an item listed on Vetcove?If you notice an issue with a product image or description on Vetcove, here's how to report it.
- How do I return, cancel, or change an order?If you need to return, cancel, or change an order, you'll want to contact the vendor directly! Find a list of vendor support numbers here.
- I can't seem to get my Vendor to connect...
- My direct checkout orders are not shown on my order history pageDid you recently place an order on Vetcove but don't see it in your order history?
- I am unable to complete direct checkoutUnable to complete checkout with a vendor on Vetcove? Check out this article.
- Why is my order listed as processed instead of completed?