Troubleshooting

Common issues and the things you can do to fix them.

10 articles in this collection
Written by Alexander Kates, Dan Murdock, and Jennifer Rohde

Switching shopping carts at MWI

Are your items not transferring to your cart on the MWI website? Give this a try!

Written by Jennifer Rohde
Updated over a week ago

I can't seem to get my Vendor to connect...

Written by Jennifer Rohde
Updated over a week ago

My direct checkout orders are not shown on my order history page

Did you recently place an order on Vetcove but don't see it in your order history?

Written by Jennifer Rohde
Updated over a week ago

I am unable to complete direct checkout

Unable to complete checkout with a vendor on Vetcove? Check out this article.

Written by Jennifer Rohde
Updated over a week ago

I'm having trouble connecting my Idexx Account.

Written by Jennifer Rohde
Updated over a week ago

I can't seem to recover the items in my Idexx cart

Issues with your Idexx cart? Try this simple solution.

Written by Dan Murdock
Updated over a week ago

I can’t see my prices for FirstVet… help!

Written by Alexander Kates
Updated over a week ago

How do you handle purchases of controlled substances through your website?

Written by Jennifer Rohde
Updated over a week ago

Why is my order listed as processed instead of completed?

Written by Jennifer Rohde
Updated over a week ago

What is your return policy?

Written by Dan Murdock
Updated over a week ago