Troubleshooting

Common issues and the things you can do to fix them.

13 articles in this collection
Written by Jennifer Rohde, Jess Rizza, CVT, and Felicia Saravo

Vendor Website Links

Need to visit a vendor's website directly? Find their website links here!

Written by Jess Rizza, CVT
Updated over a week ago

I have not received my free sample...

If you expected to receive one of your free samples by now, here's what to do.

Written by Felicia Saravo
Updated over a week ago

Troubleshooting: "I'm getting an error: No Online Shopping Access"

If you are getting an error that you do not have online shopping access for a vendor account, here's what you can do...

Written by Felicia Saravo
Updated over a week ago

Troubleshooting: "I can't remember my vendor passwords!"

If you are having trouble remembering your login information for your vendors, give this a try...

Written by Felicia Saravo
Updated over a week ago

Troubleshooting: "I'm getting an error: Invalid Login"

If you are getting an 'Invalid Login' or 'Invalid Username / Password' error when connecting a vendor account, here's what you can try...

Written by Felicia Saravo
Updated over a week ago

I'm having trouble finding what I'm looking for...

If you can't find an item you are looking for in the search results, here's a few steps you can take...

Written by Felicia Saravo
Updated over a week ago

How do I track an order or view order status?

If the vendor has provided tracking information, it may be viewed alongside the order status from the Order History Details page.

Written by Felicia Saravo
Updated over a week ago

How do I report an issue with an item listed on Vetcove?

If you notice an issue with a product image or description on Vetcove, here's how to report it.

Written by Felicia Saravo
Updated over a week ago

How do I return, cancel, or change an order?

If you need to return, cancel, or change an order, you'll want to contact the vendor directly! Find a list of vendor support numbers here.

Written by Felicia Saravo
Updated over a week ago

I can't seem to get my Vendor to connect...

Written by Jennifer Rohde
Updated over a week ago

My direct checkout orders are not shown on my order history page

Did you recently place an order on Vetcove but don't see it in your order history?

Written by Jennifer Rohde
Updated over a week ago

I am unable to complete direct checkout

Unable to complete checkout with a vendor on Vetcove? Check out this article.

Written by Jennifer Rohde
Updated over a week ago

Why is my order listed as processed instead of completed?

Written by Jennifer Rohde
Updated over a week ago