Troubleshooting
Common issues and the things you can do to fix them.
14 articles
Vendor Websites & Contact InformationNeed to visit a vendor's website directly or call their team for support? Find all of the information you need here!
I have not received my free sample...If you expected to receive one of your free samples by now, here's what to do.
Troubleshooting: "I'm getting an error: No Online Shopping Access"If you are getting an error that you do not have online shopping access for a vendor account, here's what you can do...
Troubleshooting: "I can't remember my vendor passwords!"If you are having trouble remembering your login information for your vendors, give this a try...
Troubleshooting: "I'm getting an error: Invalid Login"If you are getting an 'Invalid Login' or 'Invalid Username / Password' error when connecting a vendor account, here's what you can try...
What is this Charge on my Credit Card from Vetcove?Why am I seeing a charge from Vetcove on my credit card statement?
I'm having trouble finding what I'm looking for...If you can't find an item you are looking for in the search results, here's a few steps you can take...
How do I track an order or view order status?If the vendor has provided tracking information, it may be viewed alongside the order status from the Order History Details page.
How do I report an issue with an item listed on Vetcove?If you notice an issue with a product image or description on Vetcove, here's how to report it.
How do I return, cancel, or change an order?If you need to return, cancel, or change an order, you'll want to contact the vendor directly! Find a list of vendor support numbers here.
I can't seem to get my Vendor to connect...
My direct checkout orders are not shown on my order history pageDid you recently place an order on Vetcove but don't see it in your order history?
I am unable to complete direct checkoutUnable to complete checkout with a vendor on Vetcove? Check out this article.
Why is my order listed as processed instead of completed?