Check that you have the most up-to-date credentials by manually logging into the vendor's shopping portal directly without using autofill or autologin! If you are already logged in to the vendor's site, you will want to log out and try logging in again.
You will want to be sure that you are trying to log in to the vendor's shopping portal in particular! Some vendors have several websites, and you'll need a log in that works specifically for their online shopping site in order to connect on Vetcove.
You may reset your password on the vendor website or reach out to the vendor if you are unsure of your credentials. Once you are able to successfully log in to the vendor's online shopping website, you should be all set to connect on Vetcove! Please reach out via Live Chat if you are still having trouble!
Feel free to reach out to the vendor's support team if you need assistance logging in to their website:
Amatheon: (800) 399-8387
American Regent: (800) 645-1706
BI: (888) 637-4251 Opt. 1, then opt. 5
Covetrus: (855) 724-3461
First Vet: (800) 998-4661
Idexx: (888) 794-3399
Midwest: (800) 643-9378
Miller (East): (855) 645-7838
Miller (Texas): (800) 880-1920
MWI: (800) 824-3703
Patterson: (800) 225-7911
Penn Vet: (800) 233-0210
Pharmsource: (954) 487-1559
Staples: (877) 826-7755
Victor: (800) 888-8908
Wedgewood: (877) 357-6613
Zoetis: (888) 963-8471