The Engage Mobile Sales Enablement App puts your accounts in your pocket. It shows what your clinics are buying, who they're buying it from, which offers they can take advantage of today, and where your best openings are- giving you the same picture the clinic sees, before you're standing in front of them.
What you can do in Engage
See every account in your territory and how their volume is trending
See purchases from every supplier the clinic has connected on Vetcove, including which distributors they order through
See which cash back offers each account can redeem right now
Track loyalty enrollment, progress, and rewards
Suggest products for an account's next order, with a quantity and a personal note
Rank your whole territory by opportunity, category by category
Downloading the App
Engage is available free from the Apple App Store for iPhone and iPad, and from the Google Play Store for Android.
Signing in
Your login details for the app will be shared with you by your Vetcove account manager or your own internal sales management team. You'll receive a username that should be your company affiliated email address and a temporary password. Once you sign in for the first time, you'll be able to choose your own password.
If you can't locate your credentials or are encountering any errors signing in to the app, please email support@vetcove.com for assistance.
How to Troubleshoot Common Sign-in issues
I can't get past the sign-in screen
I can't get past the sign-in screen
The Engage App and the clinic-facing Vetcove app look similar, and signing in to the wrong one produces a "session has expired" message. Check you've opened Engage. If you're in the right app, you may reach out to support@vetcove.com for further assistance.
I'm using an Android device, and stuck on the green welcome screen
I'm using an Android device, and stuck on the green welcome screen
On devices using three-button navigation the "Done" button can sit behind the system bar. Closing the app fully and reopening it clears it.
Getting Help
The below guide highlights who you should contact for common scenarios related to your Engage App. Following this guide will help ensure you receive the proper guidance, as quickly as possible!
When it's about | Reach out to |
Your territory, role, or which accounts you're aligned to | Your sales operations team. Your Vetcove account manager can also help provide guidance on what to ask for. |
Signing in or resetting your password | Vetcove support: support@vetcove.com |
Program rules, goals, and eligibility | Your program or brand manager |
Anything about the app itself | Vetcove support: support@vetcove.com |
Engage reflects the territory and account information your company maintains. When something looks off, we can usually pinpoint exactly which record needs a change, so your team can make it once and have it flow through everywhere.
⚠️ Note: When contacting Vetcove support, please include your name and sign-in email, the clinic name and buyer ID with their zip code, which screen you were on, what you expected versus what appeared, a screenshot, and whether a colleague sees the same thing. That will typically get you an answer the same day!
Navigating the App
Ready to dive in to the nitty gritty? Check out our more detailed guide to the Vetcove Engage app here!