Welcome! We're thrilled that you are ready to utilize Vetcove for your direct sales efforts.

To begin, simply head to the Vetcove Merchant Sign Up Page and begin filling out your information! This will include the email you will ultimately use to sign in (as well as where any Vetcove communications will be sent to), the first and last name (typically the person that will primarily using the account), as well as the business name (as you would like it to appear in Vetcove product searches).

Once you click Create Account, you'll be taken to your vendor home page, where you can set up your profile and begin adding items to your inventory. You will see a menu on the left hand side of the home page, underneath your Business Name and Logo.

How Do I Add My Business Contact Info?

NOTE: It's important to add your business's contact information to your profile, so that our team may direct any customer inquiries to the right place.

Navigate to the Business Info tab on the Vendor homepage, and scroll down to the bottom to include a Phone Number, Email, and other contact information.

We also recommend adding descriptive information about your business:

  • Website

  • Logo

  • Hours of operation

  • Return policy

  • Shipping and Sales tax policies

The information you provide in the Business Info tab will be shown to customers shopping on Vetcove in the form of a profile page. The more information that you submit, the more likely a clinic will be to purchase your products. In particular, clinics like to know the specifics of your return policy, as well as what kind of shipping and sales tax you collect.

If you are not licensed to sell your products in specific states, you can prevent clinics from those states from purchasing your products here as well. Look for the "States you cannot ship to" section.

Now What?

Next, you'll want to add your products, shipping options and payment info. See these articles for more information:



Once you are ready for your account and products to go live and be visible to clinics, head to your Overview page to review your profile one last time. You'll be able to see a profile rating on the right hand side of the dashboard, as well as any outstanding tasks in your profile you may want to add in before launching. 🚀

When you are satisfied with your page, toggle the Inactive to Live switch underneath your Business name on the left hand side. This will flag your profile for a final review from our e-commerce team.

When your page is pending approval, it will look as follows:

After a final review, you will receive a notification when our ecommerce team sets your account to Live.

If you need help or have questions, please reach out to us at ecommerce@vetcove.com.

How to Access Your Account

Now, you may access your account anytime by visiting shop.vetcove.com in any browser and logging in with your username/email! If you need to reset your password, you may click here.

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