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Referral Program Rules, Terms, & Conditions
Referral Program Rules, Terms, & Conditions
Jess Rizza, CVT avatar
Written by Jess Rizza, CVT
Updated over a week ago

Welcome to Vetcove’s Referral Program (the “Program”). The Program makes it easy for you to share Vetcove with your friends and colleagues while earning rewards at the same time. For every friend or colleague that you refer to join the Vetcove purchasing community, you will be eligible for a paw-some reward! In addition, your friends or colleagues will also get some extra sweet treats. By participating in the Program, you acknowledge that you have read and agree to be bound by these terms (“Terms”).

Thank you for your participation and we hope you have a purr-fect experience!

  1. Terms

These Terms apply to participation in the Program by Vetcove users (“Users” or “you”). By participating in the Program, you agree to use the Program as set forth herein, and consistent with any other terms that Vetcove (“Vetcove,” or “we”) may apply to govern the Program. If you do not agree to these Terms in their entirety, you may not register or participate in the Program. Users also may not participate in the Program where doing so would be prohibited by any applicable laws or regulations.

Vetcove reserves the right to modify or amend at any time the Terms, and by way of example only, the methods through which rewards are earned, the Program duration, the value of Referral Rewards (defined below) and/or the eligibility criteria. We also reserve the right to disqualify or suspend any Referrers or Referred Customers (each as defined below) from participation in the Program at any time in our sole discretion. In addition, we reserve the right to terminate or suspend the Program at any time.

This Program shall be deemed void where such referral programs are prohibited. These Terms constitute the entire agreement between User and Vetcove concerning User’s participation in the Program.

  1. Eligibility

Users who refer others to Vetcove are “Referrers”; those who are referred are “Referred Customers.” Referrers must be legally able to participate in the Program and must be: (1) at least the age of majority where they reside, and in no event younger than eighteen (18) years of age; (2) have an existing, valid Vetcove user account; and (3) are otherwise in good standing. Please note that certain veterinary corporate groups and related animal health entities are not eligible to participate in the Program. When registering for the Program, Referrers must use the same email address that is registered with their existing Vetcove user account. In administering the Program, Vetcove reserves the right to determine if a Referrer’s user account is valid based on criteria that include, but are not limited to, a user’s account activity and corporate group membership. Employees of Vetcove, their immediate family members, and anyone else professionally connected to the Program are not eligible to participate.

If you have any questions regarding the eligibility criteria or your ability to participate, please email: _________________.

  1. How the Program Works

To participate, navigate to your referrals page ( (the “Referrals Page”), review the Program Rules, and follow the on-screen instructions to start referring. You will be provided with a unique code (“User Code”) which you can share with your friends and colleagues during the program period (the “Eligibility Period”). If a Referred Customer (a) uses your User Code in signing up; (b) connects their new Vetcove account to at least one (1) vendor; and (c) places at least one (1) direct checkout with a connected vendor during the Eligibility Period, your referral will be considered a “Completed Referral.” For each such Completed Referral, you as the Referrer will be eligible to receive twenty-five dollars ($25) in cash back (the “Referral Reward”), and the Referred Customer will also be eligible to receive twenty-five ($25) in cash back. All Referral Reward(s) will appear automatically in your Vetcove account’s cash back balance once issued. You can keep track of all your Completed Referrals on the Referrals Page. Your User Code will be accessible and valid for the duration of the Program and may be redeemed up to twenty (20) times during the Eligibility Period.

  1. Special Promotions

From time to time during the Eligibility Period, Users may be offered special promotions (“Special Promotions”), which may consist of, but shall not be limited to, additional cash back for Completed Referrals. These Special Promotions may be offered to some, but not all Users, depending upon historical Vetcove usage, Completed Referrals, or for other reasons. Such Special Promotions may be offered for a limited time and will give Referrers (and in some cases, Referred Customers) additional perks and rewards. Any additional terms, including expiration dates for any Special Promotion, will be provided with the notice accompanying any Special Promotion. Referrers participating in any Special Promotions will only be eligible to receive the rewards as outlined in the Special Promotion for successful referrals executed prior to the end date of the Special Promotion period. At the close of any Special Promotion or this Program, Vetcove may make available additional rewards for Users, depending on certain Program or Special Promotion criteria.

  1. Conditions for Receiving Referral Reward(s)

Referral Reward(s) will be awarded for referrals that meet the following conditions:

  1. The Referred Customer must use the User Code from a Referrer in good standing with Vetcove.

  2. The Referred Customer must be eligible to create a Vetcove account and otherwise be qualified to sign up and enroll in Vetcove’s services.

  3. The Referred Customer must not be registered with Vetcove and must not have previously registered with Vetcove under any email address or alias during the immediately preceding twelve (12) months.

  4. The Referred Customer must: (i) utilize your User Code in registering with Vetcove; (ii) connect their Vetcove account to at least one (1) vendor; and (iii) place at least one (1) direct checkout with a connected vendor.

  5. If a Referred Customer receives more than one User Code, Vetcove will provide the Referral Reward to the person or entity whose User Code is used to complete the registration process.

All Completed Referrals are subject to verification by Vetcove and Referral Reward(s) for such Completed Referrals will generally be awarded within ten (10) days of verification. Referral Rewards may be redeemed for gift cards or a check, consistent with Vetcove’s Cash Back Program (details available here). Vetcove may withhold a Referral Reward or any related reward if it reasonably believes additional verification is required. Vetcove may also withhold or invalidate any referral, Referral Reward or other reward it deems fraudulent, suspect, or in violation of these Terms; Vetcove may also withhold any reward or Referral Reward if Vetcove in its sole discretion believes awarding a credit or verifying and approving a transaction will impose liability on Vetcove, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents.

  1. Code of Conduct

Referrers agree that they will not violate any of these Terms, or otherwise engage in any activity that could be considered harassment toward any other User or persons. Specifically, and without limitation, Users agree not to use the Program to:

  • Spam or otherwise create bulk distribution of the User Code;

  • Violate or attempt to violate the intellectual property rights of Vetcove;

  • Collect or attempt to collect personal data about users or potential Referred Customers;

  • Engage in any actions that are designed to disrupt or undermine the Program;

  • Make attempts to gain unauthorized access to the software or the Program for any reason;

  • Engage in illegal or unsportsmanlike activities;

  • Engage in behavior designed to annoy or harass others;

  • Engage in actions that disparage, malign or call into question the reputation of Vetcove (as determined in Vetcove’s sole discretion);

  • Expose any third party to material that is offensive, harmful to minors, indecent or otherwise objectionable in any way, regardless of whether such activity is lawfully permitted;

  • Send any communications, including email messages, on behalf of, or purporting to originate from Vetcove;

  • Send, post, transmit or otherwise use any Vetcove provided content, including the Vetcove name, brand, services or the Program, in connection with any materials, sites or otherwise that: (i) will generate or facilitate unsolicited bulk commercial emails or related communications; (ii) will violate or otherwise encourage the violation of the legal rights of others; (iii) is for an unlawful, invasive, infringing, defamatory, or fraudulent purpose; (iv) contains obscene or pornographic content.

Vetcove may prohibit anyone from participating in the Program or receiving a Referral Reward or any award if Vetcove determines such User is attempting to undermine the fairness, integrity or legitimate operation of the Program in any way by cheating, hacking, deception, or any other unfair practice (including, without limitation, actions intended to annoy, abuse, threaten or harass any other Vetcove users, whether or not enrolled in the Program, or Vetcove personnel or Administrators (defined below)). Vetcove reserves the right to disqualify anyone, cancel Referral Rewards, disable or suspend an account, and contact legal authorities (including law enforcement), if it should discover that a user is tampering with the entry or referral process, or the operation of the Program or violating these Terms or any other terms between Vetcove and users.

User agrees to indemnify, defend and hold Vetcove and its representatives and agents harmless from and against any and all third-party claims, demands, liabilities, costs, or expenses, including attorney’s fees and costs, arising from, or related to any breach by the participant of any of these Terms or other terms or agreements between Vetcove and User, or any violation by User of applicable law.

  1. Privacy

Participation in the Program may require a Referred Customer and/or a Referrer to submit personal information about themselves (i.e., name and email address) or others. The personal information will be collected, processed and used in accordance with Vetcove’s Privacy Policy, which may be found here. In addition, personal information may be used by Vetcove on Vetcove’s behalf to contact Users in regard to participation in the Program and to receive communications from Vetcove or administrators of the Program (“Administrators”). In addition, Vetcove complies with the federal CAN-SPAM Act and honors requests of consumers and customers who chose to opt out of receiving marketing emails. Accordingly, if you designate a referral email address that has previously opted out of receiving our marketing emails, that email address will not be sent an email. Vetcove is not required to notify you if an email is not sent.

  1. Content Ownership & Use

Vetcove’s online platform, the Referrals Page and the Program contain content that includes designs, text, graphics, images, video, information, logos, button icons, software, audio files, computer code, and other content (collectively, “Vetcove Content”). As between Referrer and Vetcove, all Vetcove Content is the property of Vetcove of its licensors and is protected under copyright, trademark, and other laws. The compilation (meaning the collection, arrangement, and assembly) of all Vetcove Content on Vetcove’s platform, the Program and the Referrals Page is the exclusive property of Vetcove and is protected by copyright, trademark and other laws.

  1. Liability Release

Except where prohibited, Users understand and acknowledge that by participating in the Program, they agree: (1) to be bound by these Terms, the decisions of Vetcove, Administrators, and Vetcove’s Privacy Policy; (2) to release and hold harmless Vetcove and its respective affiliates and subsidiaries, together with their respective employees, directors, officers, licensees, licensors, shareholders, attorneys and agents, including without limitation, any person or entity associated with the production, operation or administration of the Program (collectively, the “Released Parties”), from any and all claims, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with or related to their participation in or referral to the Program (including, without limitation, any property loss, damage, personal injury, loss of credits or rewards, and/or the awarding, receipt and/or misuse of the Program or any Referral Reward); and (3) to be contacted by Vetcove personnel via email with respect to participation in the Program.

Except where prohibited by law, the Released Parties shall not be liable for: (i) any injuries, losses or damages of any kind resulting from acceptance, possession or use of a Referral Reward, or from participation in the Program; or (ii) any data corruption, unauthorized access to user accounts, or typographical, administrative or technological errors in any websites or materials associated with the Program. Vetcove disclaims any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with this Program, and reserves the right, in its sole discretion, to cancel, modify or suspend the Program should a virus, bug, computer problem, unauthorized intervention or other causes beyond Vetcove’s control, corrupt administration, security or proper play of the Program.

Except where prohibited by law, the Released Parties shall not be liable to any Users for failure to supply any Referral Reward(s) or any part thereof, by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulation(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened or actual terrorist acts, blackout, act of public enemy, extreme weather conditions or natural disaster(s), war (declared or undeclared), fire, epidemic, explosion, embargo, labor dispute or strike, labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other similar or dissimilar cause beyond any of the Released Parties’ control.

As a condition of entering the Program, and unless prohibited by law, Users agree that under no circumstances will Users be entitled to any awards for any losses or damages, and Users hereby waive all rights to claim punitive, incidental, consequential and any other damages, and waives any and all rights to have damages multiplied or otherwise increased. This waiver of rights may not apply to you in your state of residency; additional rights may be available to you.

  1. Applicable Law

Except where prohibited, disputes, claims and causes of action arising out of or related to this Program, or any reward or prize granted, shall be resolved under the laws of Florida (except where prohibited) without reference to its conflicts of law principles, and you agree to submit any dispute to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

  1. Reservation of Rights

We reserve the right to modify or amend at any time these Terms and the methods through which Referral Rewards are earned. We reserve the right to disqualify any User at any time from participation in the Program if she/he does not comply with any of these Terms. Vetcove’s failure to enforce any of these Terms shall not constitute a waiver of that provision.

Participants, Referrers and Referred Customers (actual or prospective) understand and agree that: (a) your use of the Program is at your sole risk, the program is provided on an “AS IS” and “AS AVAILABLE” basis and Vetcove expressly disclaims all warranties, conditions and terms of any kind (collectively, “Promises”), whether express or implied by statute, common law or custom, implied promises of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement; (b) Vetcove makes and gives no promises that (i) the Program will meet your requirements; (ii) be uninterrupted, timely, secure, or error-free; (iii) the results obtained from the use of the Program will be accurate or reliable; (iv) the quality of any products, services, information, or other material obtained by you through the Program will meet your expectations; (v) any errors in the service will be corrected; and (vi) any material downloaded or otherwise obtained through the use of the Program is accessed at your own discretion and risk. Vetcove does not make any representation or warranty that (aa) the content and information on this website or the Program is accurate, secure, complete or otherwise free from errors and omissions; or (bb) the linked and other aspect of the website are functional.

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