If you have subaccounts with any of your vendors, Vetcove allows you to toggle between them. If you have subaccounts, it means you have several different "carts" under a single vendor login. This is often enabled for you by your vendor when you order for multiple hospital locations or departments with a single username/password at a vendor's site, with each subaccount representing a single hospital location or department.
Switching Subaccounts from the Add Your Vendors Page
If your vendor account has subaccounts, you can first ensure all subaccounts are listed and then select/deselect the accounts you’d like to make visible at any time. To view subaccounts click on the grey icon in the upper right corner, then “Connect suppliers,” choose desired vendor, then “Update connected accounts.”
Then, you can switch between them from the Add Your Vendors page. Navigate to the Add Your Vendors page by clicking on the person icon in the navigation bar and clicking Connect Suppliers in the menu that appears. Select your vendor to view your selected subaccount.
**Note that this button only appears if you have subaccounts with the vendor. Switching subaccounts from the Add Your Vendors page will not move the items from one subaccount cart to the other. If you wish to do this, you can remove and add the items manually, or switch your accounts from the Carts page (described below) and elect to copy your items to your new subaccount cart.
Click on Change to switch your subaccount. You will see something that looks like this:
To switch your subaccount, click on the subaccount you want to be working in and then click on the Switch Account button to confirm the switch.
Switching Subaccounts from the Carts Page
You can also switch between your subaccounts on the Carts page from your supplier cart. When you are viewing a cart on Vetcove for a supplier that you have subaccounts with, you will see a gray button in the top right of the cart view that says Switch Account. When you click on this button, you will be given the chance to switch your cart to another subaccount. Simply click on the subaccount you would like to add your items to going forward and click the blue button that says Switch Accounts to confirm the switch.
You also have the option to transfer the items that are currently in your shopping cart to the subaccount you are switching to by clicking on the checkbox next to "Copy _ items to new subaccount?". This does not necessarily mean that the items from your previous cart will be removed, so make sure to check that your cart is empty before you start adding items to the account you transferred the items from.
**Note that when you switch your cart to a different subaccount on Vetcove, you will have to make the switch back to your main or default account.
Subaccounts and Order History
To view order history for a connected vendor, you'll want to be sure all subaccounts that you order on for that vendor are claimed for your hospital. Only orders associated to the claimed accounts will show on the unified order history page. To learn more about how this works, check out our Unified Order History article!
Still have questions regarding subaccounts?
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