Our general policy is that product reviews cannot be removed unless the review contains misinformation that has very real and immediate legal implications for the manufacturer of the product. The other reason we may remove reviews is if we have very real evidence to suggest that the review was written by someone other than the accountholder due to unauthorized access to the account. Vetcove will not remove reviews simply because they are negative or not to the liking of the manufacturer. Manufacturers may, however, respond publicly to such reviews on Vetcove. Vetcove is a third-party platform with reviews written by veterinary community, and neither Vetcove nor product manufacturers are liable for what is written in reviews, even if those reviews are not truthful or do not accurately describe FDA-approved usage of the product.
Can we remove product reviews on our products that are scathing or contain misinformation?
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