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Digitail Integration
Digitail Integration

Learn how to integrate your Digitail Practice Inventory Management System to Vetcove!

Jess Rizza, CVT avatar
Written by Jess Rizza, CVT
Updated over a week ago

Vetcove now integrates with select PIMS to help practices track and order inventory with ease, all in one location. By connecting your Digitail account to Vetcove, you will be able to:

  • Manage Lists – shop your PIMS lists directly on Vetcove

  • View Quantities – view your quantity on hand and reorder points

  • Sync Purchase Orders – purchase orders will automatically be synced

Step 1: Connecting with Digitail

To integrate your Digital account with Vetcove, visit your Digitail account and click on Administration - Integrations. Then, click on the Connect button under the Vetcove logo!

You will then be redirected to the Vetcove platform, where you need to enter your username and password. Once you confirm, you'll be redirected back to Digitail and see a success message.

Congratulations! Your Digitail account should now be connected to Vetcove!

You can now visit Vetcove to manage and utilize the integration. Just click on Shopping from the top header bar > Inventory > PIMS Integrations.

Step 2: Connect Digitail Items to Vetcove Items

Once you are successfully connected with Digitail on Vetcove, you will see the following message when visiting your PIMS Integration page:

You will see two additional options at the top of your Vetcove PIMS Integration page: Lists and Products.

During the next step, you will need to link your Digitail products to Vetcove items.


Vetcove offers two methods for linking items: creating links per item during checkout or creating links in-bulk directly from the PIMS Integration page.

Method 1: Linking Vetcove Items to PIMS Products during checkout:

  1. To ensure that all of your Vetcove items are linked to PIMS products, you can link new items to PIMS products directly in your shopping cart! To get started, simply head to your Shopping Carts and view the the PIMS Link box beneath each item:

    You will be able to see if each of the items you're purchasing are currently linked to your PIMS products. If any of the items are not currently linked, you will see "PIMS Link: None" as shown in the image above.

  2. Select the PIMS Link box and type in the name your product is under within your PIMS, or search by your PIMS ID here to pull up the PIMS product. Once you've located the PIMS product you'd like to link this item to, select the blue link button:

  3. Once the item is linked to your PIMS product, you will want to select the Unit of Measure that you track this item by within your PIMS.

    In the example below, you will see that you have the option to select whether you would like the item Doxycycline 100mg Tablets, to be received in your PIMS as bottle or tablet. If you receive and track the item in your PIMS per bottle, you would select bottle – if you receive and track the item in your PIMS per tablet, you would select tablet:


    While linking, you may see the following unit selections avaliable. These serve as equivalent options when a unique unit is not an avaliable addition on Vetcove:

    -Purchasing Unit: This unit represent quantity '1' of this item. When you order '1' of this item on Vetcove, your PIMS will update the count by 1.
    -Each: This unit represent the smallest individual unit quantity within the item.

    Please note that if you do not select a unit of measurement, the default unit for that item listing on Vetcove will be selected. If you do not see your preferred unit of measurement listed as an option, please reach out to the Vetcove support team via the live chat!

  4. Repeat this process with any items in your cart that show "PIMS Link: None" if you'd like to link them to your PIMS products. Once your items are linked to a PIMS product, the updates will be reflected in your cart to display the PIMS product that the item is linked to:

Method 2: Linking Vetcove Items to PIMS Products within the PIMS Integration page:

  1. To get started, head to your PIMS Integration page from your Vetcove header bar. (Orders > Inventory > PIMS Integrations)

  2. Once on the page, select "Products" at the top of the page and then filter by "Unlinked Items":

  3. Locate the specific PIMS product you'd like to link and click on it. You will then be prompted to select the Vetcove item(s) you would like to link to your PIMS product. Please note that you can link multiple Vetcove items, as long as the medications are the same strength and form. You will also be able to see if you've previously purchased a given Vetcove item:

  4. Once you've selected your Vetcove Items, please select the appropriate Unit of Measurement. This should be the unit the product is tracked by in your PIMS! This dictates which "unit quantity" is sent back to your PIMS system.

    In the example below, you will see that you have the option to select whether you would like the item, Convenia Injectable: 10ml, to be received in your PIMS as 1 bottle or as 10mL. If you receive and track the item in your PIMS per vial, you would select bottle – if you receive and track the item in your PIMS per mL, you would select mL:


    While linking, you may see the following unit selections avaliable. These serve as equivalent options when your unique unit is not an avaliable addition on Vetcove:

    -Purchasing Unit: This unit represent quantity '1' of this item. When you order 1 of that item on Vetcove, your PIMS will update the count by 1.
    -Each: This unit represent the smallest individual unit quantity within the item.

    Please note that if you do not select a unit of measurement, the default unit for that item listing on Vetcove will be selected. If you do not see your preferred unit of measurement listed as an option, please reach out to the Vetcove support team via the live chat in the lower right corner and we would be happy to assist!

  5. Once linked, you will be able to shop your linked Vetcove items directly from the Critical Shortage List by clicking on "Show Items"! Please note that you may also use the general Vetcove search page to place your orders as well.

For assistance on receiving your Vetcove POs and updating counts within your PIMS, please contact your PIMS support team.

Hiding Items

If you wish to not link a specific item - you may also hide any unlinked items within you PIMS integration that you would not like to appear in your lists.


To hide an unlinked Item, head to to the PIMS Integration page - Products page. Click on the Actions button, located to the right of each item, and select "Hide this Item." This will hide the item from view and move it to a Hidden Items folder, located on the lefthand side of the page. This will prevent the item from showing up in your Critical Shortage Lists, as well.

From within the Hidden Items folder, you may move a hidden item back into view with the rest of your items. Simply click on the Action button, and select "Show this item."

Step 3: Send a shopping list into Vetcove

You can send your shopping lists in Digitail directly into Vetcove! In your Digital account, click on Inventory > Products > Shopping List, then click on "Send order to Vetcove." This list will now be visible in your Vetcove account, under PIMS then Lists.

Some products might not be linked yet with Vetcove items, so you will want to be sure to link them all by clicking on Link items.

Step 4: Shop and Place Orders as Normal

You may now build your carts & place your orders directly from your Lists page. You may click on the item listing, which will then drop down in the familiar Vetcove shopping format! Simply select your preferred supplier and quantity and add the items to your cart.

When you're ready, you may click on the Shopping Cart icon in the top right corner to visit your cart and begin the checkout process. Follow the checkout steps until you see the confirmation screen!

When you place an order on Vetcove it will automatically be sent as a PO to Digitail! Your PO details will be visible in Digitail directly here immediately after placing your order. You may update it at any time if you spot any differences! Make sure you double-check and verify the item's price, batch number, and expiration date.

If the products ordered from Vetcove haven't been linked to Digitail products yet, a new product will be created! However, it might have some information missing. You can add the remaining details by editing the PO in Digitail!

Inventory Syncing

Keep in mind that your Digitail inventory will automatically be synced to Vetcove every 10 mins; however, you may always trigger a manual sync from within your Digitail account.

To trigger a manual sync - simply head to Products within Digitail, select the product you would like to sync, and then click "Sync products with Vetcove".

Need to get in touch with Digitail's support team?

If you have questions or you encounter an issue with the integration please use the following as a guide:

Get in touch with Digitail via chat or at support@digitail.io for the following issues:

  • Connecting Vetcove with Digitail

  • Creating shopping lists

  • Receiving orders in Digitail

Get in touch with our team here at Vetcove via the Live Chat (little blue chat icon in the bottom right of your screen) if you need help with:

  • Creating a Vetcove account

  • Linking products in Vetcove

  • Connecting vendors

  • Placing orders in Vetcove

Please note that Digital also has their own help center article for this integration, which you may view here.

Need to turn off the integration?

Send us a message in our Live Chat (the little blue icon at the bottom of your screen) with your request! You'll also want to reach out to the Digitail support team directly to verify whether there are any additional steps that need to be taken on their end to verify that your connection is fully turned off.

Still have questions about setting up your Digitail integration? Feel free to click on the little blue Live Chat icon in the bottom right of your screen to speak directly with one of Vetcove's team members for immediate assistance! You're also welcome to email support@vetcove.com anytime and our team will do our best to respond as quickly as possible.

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