Vetcove now integrates with select PIMS to help practices track and order inventory with ease, all in one location. By connecting your Idexx Neo account to Vetcove, you will be able to:

  • Manage Lists – shop your PIMS lists directly on Vetcove

  • View Quantities – view your quantity on hand and reorder points

  • Sync Purchase Orders – purchase orders will automatically be synced

Step 1: Connecting with Idexx Neo 

To connect your Neo account with Vetcove, please head to the header bar and click Orders > Inventory > and select "PIMS Integrations". On this Connect page, you will see the option to select Neo. Please click on the box for Neo and scroll down to view your linking instructions:

  1. Log into Neo at

  2. Once in Neo, click your name in the upper right corner of the menu bar. Then select Administration

  3. Once on the Administration page, from the menu on the left side of your screen under System Admin, click on Integrations

  4. Scroll down to the Vetcove section and click Connect

  5. Enter your Vetcove username and password, as prompted and select the Continue option. Note: Your location name and Vetcove account ID will display after your account has been successfully connected

  6. For multi-location practices, repeat steps 3-4 for each location

Congratulations! Your Idexx Neo account should now be connected to Vetcove!

Step 2: Connect Neo Items to Vetcove Items

Once you are successfully connected with Neo on Vetcove, you will see the following message:

Please click on Manage Connection to continue to initial setup process. You will now see two additional options at the top of your Vetcove PIMS Integration page: Lists and Products

To ensure that your PIMS lists and product quantities are pulled into Vetcove, and to be able to shop items from your Neo lists, you will need to link your Neo products to Vetcove products. This will only need to be done one time around, but can be updated at any point. (**Please note that you will first need to set up inventory tracking on your Idexx Neo account directly before you can view and connect items on Vetcove. For assistance with this process, please reach out to your Idexx Neo contact directly.)

Simply click on the Products tab at the top of your page, and click into each item that does not show a green check mark. You may also select the filter for unlinked items from the menu on the left side of this page to view all items that still need to be linked:

When you click on a given item, you will be prompted to search and then select the Vetcove item/s in the left column that you wish to link to the Neo item listed at the top of the window. Keep in mind that a given Vetcove item can only be linked to a single Neo item:

Unit of Measurement

When linking items, you will often also have the ability to select a unit of measurement. Selecting a unit of measurement will help ensure the quantities for each item in a given purchase order are translated properly from Vetcove to your PIMS for receiving.

In the example below, you will see that you have the option to select whether you would like the item, Convenia Injectable: 10ml, to be received in your PIMS as 1 vial or as 10mL. If you receive and track the item in your PIMS per vial, you would select vial – if you receive and track the item in your PIMS per mL, you would select mL:

You may edit and update item unit of measurements at any time. Please note that if you do not select a unit of measurement, the default unit for that item listing on Vetcove will be selected. If you do not see your preferred unit of measurement listed as an option, please reach out to the Vetcove support team via the live chat in the lower right corner and we would be happy to assist!

** Please also note: if you choose to map your items within Idexx Neo, that will automatically link them within your Vetcove Idexx Neo integration, however, you'll still want to visit your Products page in your Idexx Neo integration on Vetcove to ensure the correct 'unit of measurement' is set. For more information on what mapping is or how to map, please reach out to Idexx Neo support directly!

Hiding Items

You may also hide any unlinked items within you PIMS integration that you would not like to appear in your lists.

To hide an unlinked Item, click on the Actions button, located to the right of each item, and select "Hide this Item." This will hide the item from view and move it to a Hidden Items folder, located on the lefthand side of the page. This will prevent the item from showing up in your Critical Shortage Lists, as well.

From within the Hidden Items folder, you may move a hidden item back into view with the rest of your items. Simply click on the Action button, and select "Show this item."

Step 3: Shop on Vetcove through your Neo Lists

Once all relevant Neo items have been linked to their corresponding Vetcove items, you may view and shop items straight from the Lists page based on reorder points. To shop an item that is included in a Neo list (Ex. Critical Shortages list) just click on the Show _ Items button. 

The item listings will then drop down in the familiar Vetcove shopping format. Using the purchase quantity suggested (based on the optimal quantity entered on Neo for that item) you may then add items to your vendor carts straight from here, just as normal!

Step 4: Shop and Place Orders as Normal

Now, when you place an order on Vetcove it will automatically be sent as a PO to Neo! Do keep in mind that your Neo inventory will automatically be synced to Vetcove roughly every 6 hours; however, you may always trigger a manual sync from either the Lists or Products tabs on the Vetcove PIMS page to bring in the latest inventory counts before shopping.

Need to reach out to IDEXX Neo support?

  • IDEXX Neo Customer Support Number - 800-296-7141

    • Customer support hours are M-F 6:30 am-8 pm CT, closed Saturdays and Sundays

  • IDEXX Neo Live Chat

Need to turn off the integration?

Send us a message in our Live Chat (the little blue icon at the bottom of your screen) with your request! You'll also want to reach out to the Idexx Neo support team directly to verify whether there are any additional steps that need to be taken on their end to verify that your connection is fully turned off.

Still have questions about setting up your Neo integration? Feel free to click on the chat icon at the bottom of your screen to speak directly with one of our team members!

Did this answer your question?