Idexx Neo Integration

Learn how to connect your Neo Practice Inventory Management System to Vetcove

Updated over a week ago

Vetcove now integrates with select PIMS to help practices track and order inventory with ease, all in one location. By connecting your Idexx Neo account to Vetcove, you will be able to:

  • Manage Lists – shop your PIMS lists directly on Vetcove

  • View Quantities – view your quantity on hand and reorder points

  • Sync Purchase Orders – purchase orders will automatically be synced


Step 1: Connecting with Idexx Neo 

To connect your Neo account with Vetcove, please head to the header bar and click Orders > Inventory > and select "PIMS Integrations". On this Connect page, you will see the option to select Neo. Please click on the box for Neo and scroll down to view your linking instructions:

  1. Log into Neo at https://us.idexxneo.com/

  2. Once in Neo, click your name in the upper right corner of the menu bar. Then select Administration

  3. Once on the Administration page, from the menu on the left side of your screen under System Admin, click on Integrations

  4. Scroll down to the Vetcove section and click Connect

  5. Enter your Vetcove username and password, as prompted and select the Continue option. Note: Your location name and Vetcove account ID will display after your account has been successfully connected

  6. For multi-location practices, repeat steps 3-4 for each location

Congratulations! Your Idexx Neo account should now be connected to Vetcove!


Step 2: Connect Neo Items to Vetcove Items

Once you are successfully connected with Neo on Vetcove, you will see the following message:

During the next step, you will need to link your Neo products to Vetcove items. Vetcove offers two methods for linking items: creating links per item during checkout or creating links in-bulk directly from the PIMS Integration page.


Method 1- Linking Items from Shopping Cart Steps:

  1. Head to the Shopping Cart page by clicking on the Cart icon at the top of your screen

  2. Click on “PIMS Link: None” (this indicates that the item needs to be linked to a PIMS product)

3. Search for the PIMS product and select the link button:

4. Choose the Unit of Measure you track this item by in your PIMS and then select update

5. Once your items are linked to a PIMS product, the updates will be reflected in your cart to display the PIMS product that the item is linked to:

Method 2: Linking Vetcove Items to PIMS Products within the PIMS Integration page

  1. Click on the Orders tab at the top of your screen > PIMS Integrations

  2. Select Products and filter by “Unlinked Items”

3. Search for the item and select link:

4. Select the preferred unit of measure (that you track this item by in your PIMS) and click update:

For assistance on receiving your Vetcove POs and updating counts within your PIMS, please contact your PIMS support team.


Hiding Items

If you wish to not link a specific item - you may also hide any unlinked items within you PIMS integration that you would not like to appear in your lists.

1. Head to to the PIMS Integration page - Products page

2. Click on the Actions button, located to the right of each item

3. Select "Hide this Item." This will hide the item from view and move it to a Hidden Items folder, located on the lefthand side of the page. This will prevent the item from showing up in your Critical Shortage Lists, as well.

From within the Hidden Items folder, you may move a hidden item back into view with the rest of your items.

  1. Click on the Action button

  2. Select "Show this item."


Step 3: Shop on Vetcove through your Neo Lists

Once a Neo product has been linked to their corresponding Vetcove items, you may view and shop items straight from the Lists page based on reorder points. To shop an item that is included in a Neo list (Ex. Critical Shortages list) just click on the Show Items button. 

The item listings will then drop down in the familiar Vetcove shopping format. Using the purchase quantity suggested (based on the optimal quantity entered on Neo for that item) you may then add items to your vendor carts straight from here, just as normal!


Step 4: Shop and Place Orders as Normal

Now, when you place an order on Vetcove it will automatically be sent as a PO to Neo! Do keep in mind that your Neo inventory will automatically be synced to Vetcove roughly every 6 hours; however, you may always trigger a manual sync from either the Lists or Products tabs on the Vetcove PIMS page to bring in the latest inventory counts before shopping.


Need to reach out to IDEXX Neo support?

  • IDEXX Neo Customer Support Number - 800-296-7141

    • Customer support hours are M-F 6:30 am-8 pm CT, closed Saturdays and Sundays

  • IDEXX Neo Live Chat


Need to turn off the integration?

Send us a message in our Live Chat (the little blue icon at the bottom of your screen) with your request! You'll also want to reach out to the Idexx Neo support team directly to verify whether there are any additional steps that need to be taken on their end to verify that your connection is fully turned off.


Still have questions about setting up your Neo integration? Feel free to click on the chat icon at the bottom of your screen to speak directly with one of our team members!

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