You may now connect multiple credentials for a given vendor on Vetcove. If you would like to take advantage of this feature, reach out to our team using the Live Chat button on the bottom right corner of your Vetcove account and ask us. We would be happy to activate this feature for you! 

Ok, we've activated this feature for you... now what?

If you visit your Connect Suppliers page and click on the name of your vendor, you will see that the Switch Active Username option is now available!

Step 1: Enter in your second set of credentials

Click on Switch Active Username, then click on the new account you would like to add. You will then be redirected to a screen prompting you to enter the username and password for your second account. Enter your credentials to get it connected!

Step 2. Claim your accounts 

Now that you have both accounts connected, you'll want to be sure to select all account numbers that you would like to view on the Vetcove order history page, and all accounts that you would like to earn Vetcove cash back rewards for. To do so, click on Update Connected Accounts and select each account from the dropdown that you would like to view.

Step 3. Check your active account

Now that you've claimed all of your accounts, you'll want to double check that you've selected the proper active account before you begin shopping – to do so, click on the desired vendor on the Connect Supplier page, and view the account number and address displayed at the top of the page under Active Account.

You may also view your active account from the Vetcove cart page directly – just look for the Switch Accounts field in the upper right corner of your shopping cart on Vetcove.

Step 4. Switch active username 

Once you've completed an order for one account, and you're ready to begin shopping under your second account, just head back to the Connect Supplier page and click on the Switch Active Username field. Select the login you wish to shop under, and you're good to go!

Pro Tip: If a given login has multiple subaccounts, you can select the subaccount you wish to shop as under the Switch Active Account field.

What if you realize you're in the wrong account?

If you ever realize that you are shopping under the wrong account, you can revisit steps 3 and 4 to choose the correct account. 

If you switch your account, but would like our team to repopulate any items from a previous shopping cart, please reach out to us in the Live Chat in the lower right corner of your screen.

What if you place an order under the wrong account?

We always recommend double checking the active account number and shipping address before placing an order on Vetcove, but if you ever discover you have already placed an order in the wrong account, you will need to reach out to the vendor directly to make changes or cancel orders.

Pro Tip: You can view the active account number and shipping address on the Shipping & Options page during checkout on Vetcove.

Still have questions? Please feel free to reach out to us in our Live Chat for further assistance! 

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