Price and availability retrieval times vary, but in general, all price and availability information should show up, even if the product is backordered, out of stock, or discontinued. If you receive a red 'error' message instead of a price, it means the price could not be retrieved from a given supplier. 

This can happen if the supplier's website is experiencing problems or downtime, or if it is unresponsive. We suggest refreshing your browser, or trying again in a few minutes, to see if the problem persists. If you haven't changed your login information at the distributor's site and you consistently receive errors for a supplier, please contact us immediately so that we can look into the problem.

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