After setting up your vendor profile to properly display your general business information, you'll likely want to add your products to Vetcove. Adding products to Vetcove is typically quite simple, but there are a few things to be aware of before jumping right into it.
Products, SKUs, and Inventory
When adding a product, it's important to understand the difference between products, items, and inventory as they relate to the greater Vetcove system.
Product: Products are the anchoring element in terms of items and inventory. A product can be created without any associated inventory or items, but items and inventory cannot exist without an associated product.
Item/SKUs: Items (also interchangeably referred to as 'SKUs'), represent the different variations a product can have. A product can have multiple items, but an item will only have one product. If we were to use something like "Carprofen Tablets: 25mg, 100 Count" as an example, the "Carprofen Tablets:" would represent the product, while the "25mg, 100 Count" signifies the item.
Inventory: After a product and its corresponding item have been created, an inventory item will be automatically added to your inventory page. Products and items are where you will add content, info, and images, but the inventory page is where you will manage the pricing, quantities available, and whether or not the item is actively displaying on Vetcove.
Vetcove offers two options to add products to the vendor platform. For smaller groups of products, we recommend manually adding them via the blue Add New Product button found at the top of the products page.
If you're looking to upload more than 5 products, we recommend using the Upload Products button, found next to the Add New Product button. After clicking on the Upload Products button, a window will open prompting you to download the Vetcove Product Upload Template. Once you've completed adding your products to the appropriate fields in the .csv, you'll be able to upload that file back into Vetcove - populating the vendor portal with your products.
Managing Existing Products and Inventory
Once you've successfully added your products and inventory and start selling, you will want to be able to head back into the vendor portal to make any necessary adjustments.
After an item has been created, you will always have the ability to edit everything including the name, images and attributes. Any changes needed on the product level will have to be requested by reaching out to your account manager or sending an email to firstname.lastname@example.org.
Much like the product upload functionality, Vetcove allows you to update inventory manually or via uploaded .csv. Once your page is live and you start receiving orders, your Qty in Stock automatically updates for items that are ordered.
To edit an inventory item manually, simply head to the inventory page and click on the item you're looking to update. From there, the Quantity in Stock, MSRP, Price, and Active fields will become editable. If instead there are multiple updates needed on your inventory, you can click on the Export Inventories button (found at the top of the inventory page) to download a .csv with a 'snapshot' of your current inventory. Once you've made all of the needed updates within the .csv, you can upload the updated inventory by clicking on the Upload Inventories button.
If an inventory item has a Quantity in Stock at 0, it will still display to clinics on Vetcove. The item will have an Out of Stock icon next to the price, but clinics will still have the option to purchase the item. However, if the item is toggled as 'inactive' within the inventory page, it will no longer display to clinics.
As always, should you run into any issues or have questions regarding setting up and managing your products, please don't hesitate to contact your account manager or send an email to email@example.com.